COMPLIMENTARY INTERNATIONAL GROUND SHIPPING

SHIPPING / RETURNS / LAYAWAY

SHIPPING

TRIPTYCH IS PLEASED TO OFFER FREE GROUND SHIPPING ON ALL DOMESTIC AND INTERNATIONAL ONLINE ORDERS. ORDERS PLACED MONDAY – FRIDAY ARE PROCESSED WITHIN 48 HOURS OF RECEIPT AND SHIP WITHIN 1-3 BUSINESS DAYS VIA FEDEX OR UPS GROUND. ORDERS DO NOT SHIP ON WEEKENDS OR HOLIDAYS. SHIPPING WITHIN THE U.S. IS APPROX. 5-10 BUSINESS DAYS; INTERNATIONAL SHIPPING IS APPROX. 7-15 DAYS. PLEASE NOTE THAT SHIPPING DOES NOT INCLUDE PROCESSING TIME (1-3 BUSINESS DAYS). ONCE YOUR ORDER HAS BEEN PROCESSED AND SHIPPED, YOU WILL RECEIVE AN EMAIL WITH SHIPMENT CONFIRMATION AND A TRACKING NUMBER.  

FOR EXPEDITED SHIPPING AND RATES PLEASE CONTACT US: CONTACT@TRIPTYCHNY.COM

CUSTOMER IS RESPONSIBLE FOR ANY SHIPPING CHARGES RELATED TO EXCHANGES OR RETURNS. WE WILL NOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN THE EVENT THAT RETURN PACKAGES ARE LOST, STOLEN OR MISHANDLED.

TRIPTYCH IS NOT RESPONSIBLE FOR ANY LOST PACKAGES SHIPPED USING OUR FEDEX AND UPS SERVICES. CUSTOMER CAN CHOOSE TO ADD INSURANCE FOR THE SHIPPED VALUE OF THE ORDER AT AN ADDITIONAL FEE OF $10 WHICH WOULD HOLD THE SHIPPING SERVICE LIABLE FOR REFUNDING ANY LOST GOODS IN TRANSIT.  

TRIPTYCH IS NOT RESPONSIBLE FOR DELAYS IN SHIPPING OR DELIVERY DUE TO FORCE OF NATURE, CUSTOMS CLEARANCE OR ANY OTHER UNCONTROLLABLE EVENT.  

INTERNATIONAL ORDERS

TRIPTYCH AIMS TO SHIP TO LOCATIONS WORLDWIDE HOWEVER, PLEASE NOTE THAT OUR SHIPPING PROVIDER MAY HAVE SPECIFIC SHIPPING RESTRICTIONS IN PLACE ON CERTAIN DESTINATIONS. WE WILL NOTIFY YOU AS SOON AS POSSIBLE IF SHIPMENT CANNOT BE MADE TO YOUR LOCATION. IF SHIPMENT IS NOT POSSIBLE AND PAYMENT FOR THE ORDER HAS BEEN PROCESSED, A FULL REFUND WILL BE PROMPTLY ISSUED.

PLEASE NOTE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES OR TAXES IMPOSED BY THAT COUNTRY AND ARE THE RESPONSIBILITY OF THE CUSTOMER. INTERNATIONAL ORDERS MAY ALSO BE HELD FOR CUSTOMS CLEARANCE & INSPECTION WHICH CAN EXTEND SHIPPING TIME AND IS BEYOND OUR CONTROL.

TRIPTYCH IS NOT RESPONSIBLE FOR ADDITIONAL DUTIES AND TAXES. SHOULD YOU REFUSE A SHIPMENT FROM TRIPTYCH, YOU WILL BE RESPONSIBLE FOR THE ORIGINAL SHIPPING CHARGES, ANY DUTIES, TAXES OR OTHER CHARGES INCURRED ON THE PACKAGE (BOTH FROM THE ORIGINAL SHIPMENT AND RETURN), AS WELL AS THE COST OF RETURNING THE PACKAGE TO US. THIS AMOUNT WILL BE SUBTRACTED FROM YOUR REFUND.

TRIPTYCH WILL NOT REFUND INTERNATIONAL DUTIES AND TAXES. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ANY QUESTIONS.

IF THE ORDER IS A GIFT, NOTE THAT THE PACKAGE WILL BE IDENTIFIED AS A GIFT ON THE CUSTOMS FORM, BUT THE COST OF THE ITEM WILL STILL BE STATED. CUSTOMS AUTHORITIES REQUIRE US TO STATE THE VALUE OF THE PACKAGE REGARDLESS OF WHETHER IT IS A GIFT.  

RETURNS

TRIPTYCH TAKES GREAT CARE IN EVERYTHING WE CREATE AND WE STAND BEHIND OUR PRODUCTS. IT IS THE INTEGRITY OF TRIPTYCH TO OFFER YOU THE HIGHEST QUALITY PRODUCT AND CUSTOMER SERVICE FOR EVERY PIECE CREATED. IF YOU ARE NOT HAPPY WITH YOUR PURCHASE, REGULAR PRICED MERCHANDIZE CAN BE EXCHANGED OR RETURNED WITHIN 7 DAYS OF RECEIPT. ITEMS MUST BE IN ORIGINAL UNWORN CONDITION, IN THE ORIGINAL PACKAGING, AND SHOE SOLES UNMARKED. RETURN SHIPPING AND ANY ASSOCIATED TAXES OR DUTIES ARE THE RESPONSIBILITY OF THE CUSTOMER. TRIPTYCH RESERVES THE RIGHT TO REFUSE A RETURN OR EXCHANGE IF THE MERCHANDISE CANNOT BE RESTOCKED OR RESOLD UPON INSPECTION OF THE RETURNED MERCHANDISE. 

DISCOUNTED OR PROMOTIONAL MERCHANDISE INCLUDING SAMPLE SALES ARE A FINAL SALE. LAYAWAYS AND PRE-ORDERS ARE A FINAL SALE.

TO RETURN OR EXCHANGE A PURCHASE, SIMPLY CONTACT US WITHIN 7 DAYS OF RECEIVING YOUR PACKAGE AT CONTACT@TRIPTYCHNY.COM TO RECEIVE A RETURN AUTHORIZATION NUMBER PRIOR TO SENDING BACK MERCHANDISE. TRIPTYCH WILL PROVIDE YOU WITH INSTRUCTIONS ON WHERE MERCHANDISE SHOULD BE SHIPPED. PLEASE NOTE THAT WE WILL NOT ACCEPT MERCHANDISE IF THERE IS NO REFERENCED RA# OR IF WE HAVE NOT BEEN CONTACTED BEFOREHAND BY EMAIL. PURCHASES MUST BE ACCOMMPANIED BY THE ORIGINAL RECEIPT.  

UNIDENTIFIED RETURNS MAY BE RETURNED TO THE SENDER.

WE GUARANTEE OUR MERCHANDISE TO BE FREE OF MANUFACTURING DEFECTS AND AS SUCH, WILL TAKE ANY ITEMS FOR EXCHANGE OR RETURN. IN THE RARE EVENT THAT THIS OCCURS, TRIPTYCH WILL COVER THE COSTS OF THE EXCHANGE OR RETURN AS WELL AS PROMPTLY ISSUE A REFUND, IF THE PRODUCT IS DETERMINED TO IN FACT BE DEFECTIVE.

DAMAGES

DAMAGE CLAIMS ON SHIPPED ITEMS MUST BE MADE WITHIN 48 HOURS OF PACKAGE ARRIVAL. IT IS THE CUSTOMER’S RESPONSBILITY TO INSPECT YOUR PURCHASES IMMEDIATELY UPON RECEIPT AS NO CLAIMS CAN BE MADE AFTER THIS TIME.  

LAYAWAYS

WE ARE PLEASED TO OFFER UP TO 3-MONTH LAYAWAY PLANS FOR ANY ORDER. A DEPOSIT IS REQUIRED TO CONFIRM A LAYAWAY ORDER. MERCHANDISE IS HELD ONCE THE FIRST PAYMENT IS MADE AND IS SHIPPED ONCE THE FINAL PAYMENT IS MADE. IF INTERESTED, PLEASE CONTACT US DIRECTLY WITH THE DETAILS OF YOUR ORDER AT CONTACT@TRIPTYCHNY.COM AND WE WILL BE HAPPY TO DISCUSS AND ARRANGE THE TERMS OF A LAYAWAY WITH YOU. LAYAWAYS ARE A FINAL SALE AND LAYAWAY DEPOSITS ARE NON-REFUNDABLE. IF PAYMENTS ARE NOT RECEIVED BY THE AGREED SCHEDULE, TRIPTYCH RESERVES THE RIGHT TO RETURN THE MERCHANDISE TO STOCK AND TERMINATE THE LAYAWAY.

PRE-ORDERS

PRE-ORDERS ARE LIMITED IN QUANTITY AND ARE SOLD ON A FIRST-COME-FIRST-SERVED BASIS WITH A MAXIMUM ORDER OF TWO PAIRS PER CUSTOMER. PRE-ORDERS ARE A FINAL SALE DUE TO THEIR DISCOUNTED PRICING. NOTE THAT WE CANNOT ACCOMMODATE PRE-ORDERS THAT ARE PLACED AFTER THE PRE-ORDER DEADLINE. THE DELIVERY TIME FOR PRE-ORDERS IS BETWEEN 5-7 MONTHS FROM THE PRE-ORDER DEADLINE DATE. BY PLACING A PRE-ORDER, YOU AGREE TO THE TERMS AND CONDITIONS OF DELIVERY.

SAMPLE SALES

SAMPLES ARE SOLD ‘AS IS’. SAMPLES SOLD ONLINE OR OFFLINE IN OUR SAMPLE SALES HAVE BEEN EITHER LIGHTLY WORN (FOR PHOTOSHOOTS OR OTHER PUBLICITY) OR HAVE NOT BEEN WORN AT ALL, DEPENDING ON THE SAMPLE. THEY MAY ALSO HAVE SLIGHT DEFICIENCIES. ALL SAMPLES FOR SALE ARE IN EXCELLENT WEARABLE CONDITION (‘LIKE NEW’) AND HAVE THE SAME QUALITY STANDARDS AS ALL OTHER MERCHANDISE CREATED BY TRIPTYCH. BY PURCHASING A SAMPLE, YOU ACKNOWLEDGE THE ‘AS IS’ CONDITION OF THE MERCHANDISE AND AGREE TO THE TERMS AND CONDITIONS OF DELIVERY.

SALES + PROMOTIONAL OFFERINGS

TRIPTYCH IS FOCUSED ON LIMITED EDITION DIRECT-TO-CONSUMER SALES IN ORDER TO OFFER A QUALITY UNIQUE PRODUCT AT AN ACCESSIBLE PRICE. AS SUCH, TRIPTYCH FOOTWEAR NEVER GOES ON SALE AND MERCHANDISE IS AVAILABLE TRANS-SEASONALLY UNTIL SOLD OR WHILE QUANTITIES LAST. DISCOUNTS ARE PERIODICALLY OFFERED SOLELY IN CONJUNCTION WITH SELECT LIMITED PROMOTIONS, COLLABORATIONS, SAMPLE SALES AND PRE-ORDERS, AND ARE SUBJECT TO OUR RETURN POLICY. WE RESERVE THE RIGHT TO CONTROL THE QUANTITIES AND AVAILABILITY OF ANY AND ALL PRODUCTS WE SELL ONLINE AT ANY TIME.